In response to the eruption of Mt. Kanlaon at approximately 2:55 AM on Tuesday, AirAsia Philippines has canceled four flights as a safety precaution. The Philippine Institute of Volcanology and Seismology (PHIVOLCS) raised Alert Level 3, signaling increased volcanic unrest and potential hazards.
| FLIGHT NUMBER | FROM | TO | ORIGINAL ETD | ORIGINALETA | FLIGHT STATUS |
|---|---|---|---|---|---|
| Z2 603 | MANILA | BACOLOD | 3:00AM | 4:10AM | CANCELLED |
| Z2 604 | BACOLOD | MANILA | 4:55AM | 6:10AM | CANCELLED |
| Z2 8601 | MANILA | BACOLOD | 5:55AM | 7:05AM | CANCELLED |
| Z2 602 | BACOLOD | MANILA | 8:05AM | 9:15AM | CANCELLED |
Safety First
“The safety of our guests and flight crew remains our top priority,” said First Officer Steve Dailisan, Head of Communications and Corporate Affairs at AirAsia Philippines. “In light of these cancellations, we are offering standard recovery options in accordance with the Air Passenger Bill of Rights (APBR) to minimize inconvenience and ensure our guests’ travel plans can proceed once conditions improve.”
Passengers flying to or from Cebu, Tagbilaran, and Iloilo may also experience delays, as AirAsia continues to monitor potential ash cloud developments on these routes. The airline is in constant coordination with aviation authorities to ensure timely and accurate information is shared via SMS, email, the AirAsia MOVE app, and official social media channels.
Rebooking and Refund Options
Guests affected by flight cancellations or delays exceeding three hours may choose from the following options:
- Free Flight Change: Rebook to a new travel date within 30 days from the original departure date on the same route at no extra cost (subject to seat availability).
- Credit Account: Store the full value of the booking in the guest’s AirAsia BIG Member account for future travel. Credits are valid for up to 730 days (2 years) from the issue date and may be used for any flight within AirAsia’s published schedule.
- Full Refund: Request a full refund to the original payment method. Refunds can be processed through AskBo at support.airasia.com. Bookings made through travel agents or online platforms must be refunded via the original booking channel.
To make changes, guests may visit airasia.com or the AirAsia MOVE app. From the menu, select “Booking Changes,” then “Flight Change,” and proceed to “My flight was changed by AirAsia” to begin the rebooking process.
AirAsia Philippines urges all travelers to regularly check airasia.com/flightstatus for the latest updates and advisories.
