A DITO-built artificial intelligence system is reshaping customer service in the Philippines—and now it is gaining recognition across the region.
DITO Telecommunity’s AI-powered chatbot, KAi, has been honored at the 13th Asia-Pacific Stevie Awards, standing out among more than 1,000 entries as one of the region’s most impactful digital innovations.
AI Support That Actually Delivers at Scale
KAi is designed to do what many systems promise—but few consistently achieve: fast, accurate, and scalable customer support.
Built entirely in-house, the platform can resolve up to 98% of customer inquiries instantly without human intervention. It operates seamlessly across the DITO app, eShop, and social channels, ensuring customers receive support anytime, anywhere.
More than just automation, KAi reflects a deliberate shift in how customer service is delivered. By handling routine concerns, it frees human agents to focus on complex, high-value interactions—improving both efficiency and service quality.
The result is a more balanced system: faster resolutions for customers, and more meaningful work for support teams.
Faster Service, Better Experience
For users, KAi translates into 24/7 assistance, quicker resolutions, and smoother in-chat transactions. For DITO, it enables scalable operations without compromising service standards.
Far from being a simple chatbot, KAi is positioned as a continuously evolving digital companion—adaptive, integrated, and designed to grow alongside customer needs.
“KAi represents how we are reimagining what service can be for Filipinos,” said Adel Tamano, who accepted the award in Macao. “When technology works seamlessly in the background, it unlocks better everyday experiences. This is innovation built not just for efficiency, but for empowerment.”
Part of a Bigger Digital Mission
This innovation aligns with DITO’s broader vision of delivering world-class connectivity and digital services to Filipino households—helping bridge the digital divide and expand access to opportunity.
KAi’s Stevie Award recognition is part of a growing list of industry validations for the company.
At the Asian Telecom Awards 2026, KAi was named AI Initiative of the Year – Philippines, while DITO’s cybersecurity program Secured Tayo earned Cybersecurity Initiative of the Year – Philippines, reinforcing the company’s focus on both innovation and digital trust.
Stronger Networks, Stronger Momentum
DITO’s progress is also reflected in global benchmarks. At the 2026 Mobile World Congress, the company was recognized by Ookla as the #1 Rated Mobile Network in the Philippines for 2H25, and by Opensignal as the Fastest Network, based on real-world user experience.
Together, these achievements signal a clear evolution: DITO is no longer just an emerging challenger—it is becoming a full-spectrum digital operator focused on speed, security, and intelligent customer experience.
Built to Evolve
Even with growing recognition, the direction remains consistent: continuous improvement.
KAi is designed to learn from every interaction, refine personalization, and expand its capabilities over time—ensuring that service keeps getting better with every user engagement.
For DITO, the goal is clear: technology should not just make systems more efficient, but make everyday digital experiences simpler, smarter, and more accessible for every Filipino.
