Philippines’ first telco-powered silent network authentication enables more secure customer transactions
PLDT Enterprise, the corporate business arm of PLDT, is taking mobile authentication to the next level in the Philippines through a strengthened partnership with 8×8, a global leader in customer experience and communications platforms. The collaboration introduces SmartSafe SilentAccess, a cutting-edge mobile authentication solution that helps businesses protect customers, prevent fraud, and deliver seamless digital experiences.
This new initiative builds on the companies’ existing collaboration with the Smart Messaging Suite, PLDT Enterprise’s Application-to-Person (A2P) solution. Now integrated into the 8×8 Connect platform, SmartSafe SilentAccess provides enterprises with a secure, fast, and frictionless mobile verification method—eliminating the need for traditional one-time passwords (OTPs) and enhancing user experience.
Empowering Domestic Aggregators
As a domestic aggregator, 8×8 delivers communication and customer engagement platforms to businesses operating in the Philippines. By embedding SmartSafe SilentAccess into its CPaaS and customer experience solutions, 8×8 now offers telco-grade mobile authentication, helping its clients combat fraud, onboard customers efficiently, and ensure secure digital transactions.
With mobile interactions and digital transactions on the rise, businesses face growing threats from fraud, identity theft, and account takeovers. SmartSafe SilentAccess mitigates these risks by using mobile network and SIM-based signals to silently validate users in the background—making verification both secure and invisible to the customer.
Driving Safer Digital Transactions
“SmartSafe SilentAccess represents an important step forward in strengthening the country’s digital infrastructure,” said Armie Sason, Head of Key Industries Group 2 at PLDT Enterprise. “Together with 8×8, we are enabling enterprises to protect their customers, reduce fraud, and support the Philippines’ ongoing digital transformation.”
Sylvain Chaperon, General Manager of CPaaS at 8×8, added, “Integrating PLDT Enterprise’s SmartSafe SilentAccess into the 8×8 Connect platform equips businesses with a seamless and secure way to authenticate mobile users. This strengthens trust with customers while keeping digital interactions fast and convenient.”
Advancing Seamless, Secure Customer Experiences
SmartSafe SilentAccess is specifically designed for enterprises that rely on mobile channels for engagement, authentication, and transactions. By leveraging operator-grade mobile network intelligence rather than SMS-based OTPs, businesses can enhance security while improving customer satisfaction, creating smoother and safer digital experiences.
Through this partnership, PLDT Enterprise continues to expand the reach of its mobile security solutions, ensuring more businesses—and their customers—benefit from trusted, future-ready digital technologies.
For more information about SmartSafe SilentAccess, visit https://bit.ly/pldtenterprise-8×8-partnership-pr.
