Novotel Manila Araneta City continues to prove that world-class hospitality is defined not only by exceptional guest experiences but also by a deep responsibility to the planet. Fresh off a historic double win, the hotel reaffirms its place as a trailblazer in the Philippine and global hospitality scene.
The property has once again been crowned the 2024 LISTeN Program Champion in the midscale market category—its third victory following wins in 2019 and 2023. At the same time, Novotel and its sister property, ibis Styles Manila Araneta City, proudly received the prestigious Green Key Certification, an international seal of excellence in eco-conscious hospitality.
Together, these milestones highlight Araneta Hotels Inc.’s ability to consistently anticipate and exceed guest expectations while advancing its mission to create a greener, more sustainable future for all.
LISTeN PROGRAM CHAMPION
Setting New Standards for Guest-Centric Service
With an impressive 97.23% score—surpassing last year’s achievement—Novotel Manila Araneta City once again emerged as the global leader in AccorHotels’ signature LISTeN Program, which measures excellence in client recognition, needs qualification, guest information, personalization, and overall experience.
“At Novotel Manila Araneta City, our guests remain at the heart of what we do,” said Maria Manlulu-Garcia, Cluster General Manager of Novotel and ibis Styles Manila Araneta City and Accor Area General Manager for The Philippines Premium, Midscale, and Economy brands. “This recognition is a tribute to our dedicated team, who go above and beyond every day to craft unforgettable moments for our guests.”
Anne Cruz, Cluster Director of Reservations, echoed this sentiment: “Winning the LISTeN Champion title for the third time challenges us to continually set new benchmarks in hospitality excellence. This victory is not just ours—it belongs to every guest who trusts us with their stay.”
From modern, well-appointed rooms and vibrant social spaces to culinary experiences that redefine the midscale category, Novotel Manila continues to embody innovation and heartfelt service.
Pictured are the hotel leaders and Sustainability team.
GREEN KEY CERTIFICATION
Sustainable Hospitality, Global Recognition
Adding to its list of accolades, Novotel and ibis Styles Manila Araneta City have been awarded the Green Key Certification, making them part of an elite network of eco-certified hotels worldwide.
Green Key recognizes establishments that excel in energy and water conservation, waste reduction, sustainable purchasing, and environmental education. The certification affirms both hotels’ leadership in marrying comfort with responsibility—an alignment that resonates with the values of today’s eco-conscious travelers.
“Our Green Key certification reflects our unwavering commitment to protecting the planet while providing exceptional guest experiences,” said Manlulu-Garcia. “It proves that sustainability and comfort can thrive together.”
Guests can already see these values in action:
- Plastic-free rooms with refillable containers, pump dispensers, and eco-certified amenities.
- Energy-smart systems, including preset air-conditioning, LED lighting, and towel/linen reuse programs.
- Responsible dining, with vegetarian options, plastic-free dining, food waste reduction, and donations of untouched meals to the Philippine Red Cross.
- Sustainable meetings & events featuring QR code menus, LED signage, reusable materials, and minimized paper use.
Behind the scenes, eco-certified suppliers, in-house water refilling, biodegradable cleaning products, and staff-led eco-drives ensure that sustainability is woven into every aspect of operations.
A Legacy of Excellence and Responsibility
These dual recognitions—LISTeN Champion and Green Key Certification—underscore Araneta Hotels Inc.’s commitment to elevating hospitality on two fronts: by setting the gold standard for personalized service, and by ensuring that future generations inherit a cleaner, more sustainable world.
With these milestones, Novotel and ibis Styles Manila Araneta City not only strengthen their place in the global hospitality industry but also embody the vision of the City of Firsts—leading the way in innovation, guest satisfaction, and responsible tourism.
Discover more at www.novotelmanilaaranetacity.com.
