Security Bank has entered into a strategic partnership with WIZ.AI, a regional leader in AI-powered voice automation, to advance its digital transformation agenda and elevate customer engagement through secure, scalable, and conversational AI solutions. The partnership was formally sealed during a signing ceremony held on November 17, 2025, at the Security Bank Centre in Makati City.
The collaboration represents a key milestone in Security Bank’s ongoing efforts to modernize operations and deploy intelligent automation across critical service touchpoints, particularly in collections. By integrating WIZ.AI’s advanced natural language processing (NLP) and voice automation capabilities, the Bank aims to enhance operational efficiency, improve accuracy, and deliver faster, more responsive, and personalized customer interactions.
“At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” said Balaji Vijayan, Senior Vice President and Retail and Business Banking Risk Management Head at Security Bank. “With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”
WIZ.AI Founder and Chief Executive Officer Jianfeng Lu echoed this vision, emphasizing the alignment between both organizations. “This partnership reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI. Security Bank’s dedication to BetterBanking strongly aligns with our local-first vision—leveraging advanced LLM-powered voice automation to deliver customer experiences that are both efficient and culturally attuned. We are excited to support the Bank in enhancing collections performance and setting new standards for intelligent customer engagement in the Philippines.”
The partnership forms part of Security Bank’s broader digital transformation roadmap, which focuses on data-driven decision-making, operational excellence, and the responsible adoption of emerging technologies. Through this collaboration, the Bank continues to strengthen its capabilities in delivering smarter, more intuitive, and customer-centric banking experiences across its services.
