Upgrading your Maya account usually means having a valid ID ready. Now, eligible users may be able to upgrade without one.
Maya is making account upgrades more convenient with ID-less verification, allowing eligible users to verify their identity without taking a photo of or uploading a physical ID. To get started, users only need to provide details they already know, such as their name and birthday.
Behind the scenes, Maya checks these details against the user’s National ID records through National ID eVerify, the Philippine Statistics Authority’s identity-verification service. The result is a simpler process with fewer documents to prepare, less information to enter, and a more seamless way to upgrade a Maya account.
Here’s what users can expect:
Step 1: No ID on Hand? Start with Your Name and Birthday
When prompted, simply enter your name and birthday. Maya will verify these details against your National ID records through National ID eVerify.
Users who have their National ID number memorized or saved can use that instead.
Once the information is successfully verified, there’s no need to photograph or upload a physical ID.
Step 2: Take a Quick Video Selfie
Next, users will be asked to take a quick video selfie to help confirm their identity.
The video selfie works together with the National ID verification as part of the identity checks required to upgrade the account.
Step 3: Fill In Only What’s Missing
Instead of asking users to provide information that can already be verified, Maya will only request additional details when needed.
And that’s it: no searching through your wallet for an ID, no taking a photo of one, and less information to type in.
What If Maya Can’t Verify Your Information?
If Maya is unable to verify the user’s information through National ID eVerify, there’s no need to start the process over.
Users can simply continue with the regular ID-upload process to complete their account upgrade.
While the experience may feel simpler on the user’s end, the necessary safeguards remain in place behind the scenes. Maya continues to perform applicable identity verification, screening, and other regulatory checks.
AI and automation help handle routine verification tasks, while cases requiring closer attention are routed for human review.
So when it’s time to upgrade your Maya account, you may already have what you need to get started: your name, your birthday, and a quick video selfie. No ID required.
To learn more, visit Maya Philippines or Maya Bank. Follow @makeyourmoneymaya on Facebook, Instagram, YouTube, and TikTok for updates.
Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph For 24/7 assistance, visit the Help Center in the Maya app or call +632 8845-7788 from 8 AM to 7 PM daily.
