Managing money should feel simple, not stressful. That’s the idea behind Salmon’s latest advertising campaign, which highlights three key things customers can expect from the brand: dependable availability, always-on support, and built-in security.
The video series demonstrates what reliable financial services look like in everyday life: an app that works when needed, round-the-clock customer assistance, and additional layers of protection for every transaction.
Through Salmon Finance Inc., Filipinos—including those with limited traditional credit histories—can access a revolving credit line, in-store loans, and motorcycle financing. Meanwhile, Salmon Bank (Rural Bank) Inc. offers savings products with competitive interest rates.
These financial products are supported by a platform designed to make everyday money management and transactions more convenient.
Dependable Availability: Your Money, When You Need It
Salmon maintains 99.9% app uptime, allowing customers to check their accounts and make payments without worrying about service interruptions—even during busy periods such as payday.
Customers using the Salmon Credit Line also have multiple payment options at counters and checkout points. They can conveniently pay through QR Ph, their Salmon Card, or a virtual card.
In-person banking is also becoming more flexible. Salmon Bank has started extending branch operating hours until 8 p.m., Monday to Friday, beginning with its Sta. Rosa branch. This gives customers more opportunities to visit the bank after regular working hours.
Always-On Support: A Real Person, Any Time
Salmon combines its automated support platform with human customer service representatives who are available 24 hours a day, seven days a week, through in-app chat. Customers can also reach the support team for account assistance by phone or email.
Whether an account concern arises late at night or during a holiday, customers don’t have to wait until regular office hours to speak with a real person and get the assistance they need.
Built-In Security: Protection Beyond a One-Time Password
Salmon employs multiple layers of security to help safeguard customer accounts and minimize the risk of fraud.
- Extra checks for higher-risk transactions. Facial verification and in-app confirmation provide additional protection for sensitive transactions, helping ensure that account activity is properly verified.
- Alerts for potentially harmful apps. Salmon can detect potentially malicious applications that have gained a dangerous level of control over a user’s device. When necessary, it temporarily restricts sensitive account activities to provide an added layer of protection.
- Single-use virtual cards. Every payment made using a single-use Salmon Credit Line virtual card comes with newly generated card details, helping make online shopping transactions safer.
With these three commitments, Salmon aims to make managing money a more reassuring experience through an app that works when customers need it, real people ready to assist when account issues arise, and security measures that operate in the background.
Whether customers are borrowing, saving, or paying for everyday needs, these promises are designed to provide greater convenience and confidence with every financial transaction.
For more information, visit https://salmon.ph/.
Terms and conditions apply. The Salmon Credit Line, Product Loan, and Moto Loan are offered by Salmon Finance Inc., a licensed financing company regulated by the Securities and Exchange Commission (SEC) under CA No. 1241 and CR No. CS201916698. Salmon Finance, powered by the Salmon app, serves as its registered online lending platform.
Salmon Bank (Rural Bank) Inc., formerly Rural Bank of Sta. Rosa (Laguna), has been serving Filipino communities since 1963. It is regulated by the Bangko Sentral ng Pilipinas (www.bsp.gov.ph), with deposits insured by the Philippine Deposit Insurance Corporation (PDIC) for up to PHP 1 million per depositor. Deposits are only accepted within bank premises or authorized bank channels.
