SDRTN®-powered agents eliminate latency and production hurdles, making Conversational AI finally deployable at scale
Agora (NASDAQ: API), a global leader in real-time engagement, has unveiled its Conversational AI Agent solutions for Customer Service and Sales & Marketing—powered by a unified platform designed to overcome the technical hurdles that have long limited enterprise-grade AI deployment worldwide, including in the Philippines.
The launch comes as the conversational AI industry reaches a pivotal moment. Gartner predicts that by 2027, AI agents will automate 70% of customer interactions, and by 2028, AI agents are expected to outnumber human sellers 10 to 1. Despite this growth, many businesses are still constrained by legacy systems that lead to long wait times, rigid call routing, and inefficient outreach—resulting in operational strain and diminished customer trust.
In the Philippines, while 85% of businesses have basic digital infrastructure, only 15% have integrated advanced AI technologies into their operations, according to the Department of Science and Technology. Agora’s new AI Agent solutions aim to bridge this gap, helping Philippine enterprises enhance efficiency, engagement, and performance.
The Infrastructure Behind Enterprise-Grade Voice AI
Agora’s Conversational AI platform eliminates deployment challenges by combining three core technologies into a single, high-performance stack:
- Agent Studio: A visual, no-code environment enabling enterprises to quickly build, test, and deploy sophisticated AI agents.
- Conversational AI Engine: Integrates Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Text-to-Speech (TTS) for seamless, real-time interactions.
- SDRTN® (Software-Defined Real-Time Network): Agora’s globally distributed infrastructure ensures sub-second latency, ultra-reliable connectivity, and smooth communication even in noisy or congested environments.
This high-performance stack allows Agora to deliver unparalleled operational reliability—ensuring natural conversational flow, crystal-clear audio, and accurate responses even under high-volume conditions.
“Voice is the most natural way we communicate, but delivering real-time conversational AI at scale requires infrastructure built specifically for it,” said Tony Zhao, Founder and CEO of Agora. “By solving the latency and orchestration challenges that have historically limited voice AI, we’re enabling companies to deploy conversational agents at scale without compromising on customer experience.”
Transforming Customer Conversations with AI
AI Customer Service Agents – Scale Support Without Sacrificing Quality
Agora’s AI Customer Service Agents automate routine inquiries—such as appointment reminders, shipping updates, technical troubleshooting, and billing—ensuring consistent, real-time support while freeing human agents to handle complex cases.
AI Sales & Marketing Agents – Intelligent Outreach at Scale
Traditional outbound engagement often relies on rigid scripts and impersonal calls. Agora’s AI Sales & Marketing Agents bring conversational intelligence to outreach, enabling high-impact use cases like debt collection, payment processing, lead qualification, interactive surveys, and real-time event polls through natural voice interactions.
“The challenge with traditional market research is the friction of initial outreach. By using Agora’s Voice AI agents to invite participants to our survey platform, we’ve seen a 10% conversion rate—previously unattainable with manual dialing,” said Alejandro Pinto Villalba, Executive Director at FasesBI. “The agents handle the initial pitch and incentive explanation flawlessly, allowing us to scale data collection and reward distribution without increasing headcount.”
With Agora’s Conversational AI solutions, enterprises in the Philippines can finally scale customer interactions, streamline operations, and deliver seamless, intelligent voice experiences—ushering in a new era of AI-powered engagement.
