UnionBank once again showcased its dominance in the retail financial services sector, surpassing its competitors in the esteemed Asian Banker’s Global Excellence in Retail Financial Services Awards Programme 2024. Held in Seoul, Korea last March, this prestigious event bestowed upon UnionBank its fifth consecutive Best Retail Bank award in the Philippines. This remarkable achievement underscores UnionBank’s unwavering dedication to delivering exceptional customer experiences.
The award recognizes UnionBank’s exceptional financial performance and remarkable growth in its retail customer base throughout 2023. Notably, UnionBank reported a remarkable 43% year-on-year revenue growth and expanded its customer base to nearly 14 million following a significant acquisition. The bank’s impressive score of 101.44 in the BankQuality survey reflects its efficient online transactions and user-friendly services. Moreover, UnionBank’s distinction as the first and only universal bank in the Philippines licensed to offer virtual asset exchange services further demonstrates its adaptability to evolving financial trends and customer preferences.
The Global Excellence Programme sets the gold standard for performance benchmarks in the retail and consumer finance industry worldwide, encompassing regions such as Asia Pacific, Middle East, and Africa. The rigorous evaluation process involves meticulous assessment of over 300 submissions over several months before final winners are recommended by an independent international advisory council.
Expressing gratitude for this recognition, Manoj Varma, UnionBank’s Head of Consumer Banking, emphasized the team’s dedication and pride in their work. This accolade not only validates their efforts but also serves as motivation to further elevate UnionBank’s status as a Greater Retail Bank, cherished by both customers and Filipinos alike.
This latest accolade adds to UnionBank’s array of international recognitions, cementing its position as a leading player in the local and international banking and finance landscape. The Asian Banker, renowned for its strategic business intelligence services, underscores the significance of UnionBank’s achievements in the financial services community. With offices across key global hubs, The Asian Banker remains a pivotal resource for industry insights and analysis.
