Teleperformance, a global leader in digitally integrated business services, recently launched its newest Teleperformance Cloud Campus hubs through a global virtual event. Teleperformance Founder and Chief Executive Officer Daniel Julien led the activity and introduced to the audience the Cloud Campus facilities now operating at TP Aura and TP Fairview.
The Cloud Campus solution is a revolutionary and innovative new global operating model of Teleperformance.
The Cloud Campus hubs at Teleperformance Aura and Fairview sites serve as the operational command center of virtual teams. Home-based interaction experts can now work from anywhere while remaining connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected while maintaining operational efficiency. The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (T.A.P.) with best-of-breed technologies to form a uniquely efficient global solution.
The operating capabilities of Teleperformance Cloud Campus include virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees.
For Teleperformance, protecting sensitive information is key, which is why their Cloud Campus solution ensures that data remains secure within remote environments. The Teleperformance Cloud Campus hubs also employ TP Observer, a consolidated solution that provides real-time monitoring and system alerts for risk elements and suspicious patterns to detect a data breach and fraud attempts. Today, thanks to Teleperformance Cloud Campus, we serve our clients from any place in the world with a remote workforce – whatever can be the external or internal constraints – through this wonderful, bulletproof digital platform. This platform is going to help you better manage your customer interaction and your customer experience,” said Daniel Julien.
“The Teleperformance Cloud Campus model was designed to help businesses who are looking at remote work as part of their growth plans in the new digital economy. Teleperformance Cloud Campus also allows companies to ensure the health and safety of their employees, which remains a priority now and most certainly in the future, without compromising business continuity,” noted Mike Lytle, Chief Executive Officer of Teleperformance USA, Canada, and the Philippines. An increasing number of clients and Teleperformance work-at-home employees will continue transitioning to the Cloud Campus delivery model this year.
