To ensure that its workforce remains safe and healthy while on enhanced community quarantine, Globe Telecom has created a chatbot that automatically checks on the health status of each of its over 8,000 employees every day.
DUDE provides accurate information about COVID-19 through links to official health news sources such as the World Health Organization, Department of Health, Centers for Disease Control and Prevention; policies, advisories, COVID-19 FAQs, and safety tips.
It can also capture the frontliners’ needs such as personal protective gear, accommodation, and transportation and swiftly inform the company’s COVID-19 Response team members are on standby.
“The insights we have been receiving from DUDE really give us a good picture of where our employees are at,” said Nico Bambao, Director for Globe’s Wonderful Employee Experience Team.
The COVID-19 outbreak has disrupted daily living routines, causing added anxiety, stress and strain physically, mentally, and financially, prompting Globe to make sure that aside from ensuring the physical well-being of its workforce, employees are also given a chance to consult with psychologists from Mind Nation for their mental wellness.
