Over 185,000 users are actively relying on Coworker, as major organizations like The Adecco Group scale adoption across their operations.
Upgraded features make Coworker more intelligent, proactive, and accessible wherever teams work—spanning Microsoft Teams, mobile, and desktop.
In an announcement from Manila on November 5, 2026, Salesforce (NYSE: CRM), the world’s leading AI CRM provider, unveiled a significant expansion of Agentforce Coworker. Following a 21-fold surge in usage over just three months, the update introduces deeper business context, smarter AI tools, and broader availability across Microsoft Teams, desktop, and mobile devices.
New features like reusable Skills allow staff to execute proven workflows rather than starting from zero or second-guessing AI accuracy. Meanwhile, Conversation History lets users seamlessly resume prior sessions, and upcoming scheduled tasks will keep projects progressing automatically without manual nudges. Priced at a flat $50 per user per month, the predictable model makes it straightforward for enterprises to roll out the tool at scale.
Grounded in decades of customer relationship expertise, business workflows, and trusted enterprise data, Coworker delivers immediate value from day one. By tapping into existing Salesforce records, metadata, and unified insights via Data 360, it orchestrates specialized Agentforce agents and processes to accomplish substantive tasks. Companies can deploy it within minutes—retaining their established governance, permissions, and security controls—directly inside employees’ everyday workspaces.
Delegate a Task, and Agentforce Coworker Delivers
Designed as an AI teammate, Agentforce Coworker enables workers to hand off complex business tasks backed by verified Salesforce context. Instead of jumping between disparate apps or guessing which specific Agentforce agent to trigger, users simply state the outcome they need.
From there, Coworker maps out the execution plan, coordinates the appropriate Agentforce agents and workflows, and presents finished outputs alongside recommended next steps for human review.
In practice, a sales representative can instruct Coworker to look into an at-risk account renewal. Coworker will automatically gather relevant support history, flag open service tickets, draft client outreach, and synchronize supported actions across the necessary agents and systems. Because it natively understands a company’s existing Salesforce data, metadata, and access rules, teams can hit the ground running without lengthy setup.
“The next era of enterprise AI isn’t about giving users more agents to manage,” said James Nakashima, SVP, Product Management, Salesforce. “It’s about giving them one Coworker that brings the right agents together to get work done. What makes this powerful for Salesforce customers is that Coworker starts with their business context, works within the security and permissions they already trust, and can be up and running in minutes. That’s how we make AI practical for every user.”
Purpose-Built for How Modern Enterprises Operate
Executing complex enterprise work takes more than a smart language model—it requires accurate customer intelligence, structured business processes, and automated execution bounded by strict compliance controls. Coworker brings these pillars together natively on the Salesforce platform.
Leveraging existing CRM records, metadata, customer relationships, and connected repositories such as Data 360, Coworker coordinates specialized Agentforce agents and business flows across multi-stage projects. Every interaction honors Salesforce’s native security and governance model, adhering to role-based permissions, sharing rules, and administrative approval and audit trails. Organizations can capitalize on their existing Salesforce investment immediately rather than standing up an isolated AI infrastructure.
What’s Included in the Expansion
• Frictionless Delegation in Microsoft Teams: Coworker meets employees inside their primary collaboration hub. Assigning work in a Teams chat—whether a rep asking for a deal audit or a support lead probing an escalation—triggers the same Salesforce data context, governance guardrails, and agent orchestration without context-switching.
• Holistic Account Visibility: Because customer intelligence lives across multiple tools, new integrations with Google Workspace and Microsoft 365 unite emails, calendar events, and files with CRM records, ensuring meeting prep and renewal plans capture the complete story.
• Cross-Platform Mobility: New native applications for iOS, Mac, and Windows ensure continuity from desk to field. Staff can kick off tasks on desktop, check status on mobile, and approve completed actions from whichever device is closest.
• Continuous Conversation History: Persistent threads span Salesforce, Microsoft Teams, and the new desktop and mobile apps, letting users pause a task and resume it later on another device with zero loss of context.
• Scalable Team Playbooks via Skills: Skills transform complex, proven workflows into one-line commands accessible to the whole organization, allowing teams to replicate their top rep’s renewal strategy at scale.
• Proactive Background Automation: Arriving in December, scheduled tasks will run recurring workflows automatically so deliverables wait in the queue, complemented by a Daily Digest that surfaces key priorities each morning.
• Transparent, Scalable Pricing: Priced at $50 per user per month, the straightforward licensing structure lets enterprises start targeted deployments, measure impact, and expand smoothly.
Translating Fast Adoption into Enterprise Impact
Organizations spanning financial services, professional services, and manufacturing are moving swiftly from experimentation to practical deployment.
The Adecco Group: Expanding Coworker across 40 countries, The Adecco Group equips its workforce with immediate access to vital client and candidate context during critical moments in the hiring lifecycle.
“The launch of Agentforce Coworker means our teams have access to a single interface that understands candidate history and client context precisely when human judgment matters most,” Denis Machuel, CEO, The Adecco Group, said.
Taken together, these deployments demonstrate how enterprises can rapidly onboard Coworker, unlock existing organizational data, and embed specialized AI agents directly into daily routines.
Rollout and Availability
- Available Now: Google Workspace and Microsoft 365 connectors, Conversation History, Skills, and the $50 per-user, per-month subscription SKU.
- Generally Available This Month (November 2026): Agentforce Coworker for Microsoft Teams, the Agentforce Coworker mobile app for iOS, the desktop client for Mac and Windows, the Coworker MCP server for external connectivity, and a free trial for Flex Credits customers.
- Slated for December 2026: Daily Digest, scheduled tasks, and Agentforce Coworker integration inside the Field Service, Consumer Goods Cloud, and Life Sciences Cloud mobile applications.
Get started
Salesforce customers can turn on Agentforce Coworker in Setup today. To give every user a Coworker with per-user pricing, contact your Salesforce account executive. Try it today.
More information
- Watch Meet Your New Coworker on demand
- Explore Agentforce Coworker
- Learn about AIforce
- Read the Agentic Enterprise Index
Pricing and packaging are subject to change. Availability may vary by region and is governed by customer agreements. Customers should base purchasing decisions on products and services currently available.
This article may include references to services or features that are still in development and are unreleased. Customers should base their purchase decisions on fully released and available features.
