Hotel Casiana GM Clive Aranha Shares the Real Work Behind Great Guest Experiences on PLDT Enterprise’s ROI’d to Success with Hustleshare
For Clive Aranha, General Manager of Hotel Casiana, hospitality isn’t just about service—it’s about trust. Trust built through the smallest details: a heartfelt welcome at check-in, a child’s laughter in the play club, or the seamless joy of a wedding that unfolds perfectly.
“At Hotel Casiana, our mission is to delight discerning travelers by curating extraordinary experiences and unforgettable memories,” Aranha shares.
Nestled along the scenic Tagaytay-Nasugbu Highway, Hotel Casiana is a ten-story sanctuary that blends sleek Scandinavian design with the warmth of Filipino hospitality. From families and corporate teams to event-goers, the hotel welcomes every guest with premium amenities such as a heated pool, wellness center, children’s carousel, and versatile function rooms.
A Passion Born Early
In the latest episode of ROI’d to Success, the business podcast by PLDT Enterprise in partnership with Hustleshare, Aranha traces his passion for hospitality back to childhood.
“I had a neighbor who worked on cruise ships, and his stories about traveling the world fascinated me,” he recalls. “Since fourth grade, I’ve dreamed about a life where I could meet people, explore cuisines, and discover cultures. Hospitality gave me that—and so much more.”
But the path wasn’t easy. Behind the polished luxury is a team forged by real challenges—from steering through the pandemic’s sudden downturn to instilling empathy and precision in every staff member.
“It’s not about ‘I,’ it’s about ‘we,’” Aranha emphasizes. “Success is when your team feels they’re part of something greater.”
Tech-Powered Service
As Hotel Casiana’s reputation grew, so did the demand for reliable, fast operations—especially during peak travel seasons. To elevate its service, the hotel partnered with PLDT Enterprise, integrating advanced digital solutions like PLDT iGate and trunkline services.
The results were transformative: smoother online bookings, seamless cross-department coordination for events, and uninterrupted staff communication during crucial moments.
“When I joined Hotel Casiana, one recurring concern from guests was connectivity,” Aranha admits. “Thanks to our partnership with PLDT Enterprise, Wi-Fi is now stronger, enabling us to deliver a modern guest experience. We’ve gone paperless with QR codes, we’re exploring AI integrations—and PLDT remains central to our digital transformation.”
Today, 12% of Hotel Casiana’s yearly bookings come directly from online platforms. And with a new property set to open in Mexico, Pampanga in 2026, Aranha envisions continuing this collaboration to bring world-class hospitality powered by technology.
“We’re in the business of making people feel cared for,” he says. “Technology doesn’t replace that—but with the right tools, we do it better. That’s where tech meets trust.”
A Partnership for Growth
For PLDT Enterprise, the partnership is just as meaningful.
“Hotel Casiana exemplifies how hospitality is evolving with the help of reliable technology,” says Jay Lagdameo, Vice President and Head of Enterprise Revenue Group at PLDT Enterprise. “We’re proud to empower them in creating outstanding guest experiences. Beyond major cities, we’re committed to supporting growth hubs like Tagaytay where tourism thrives on both tradition and innovation.”
Hospitality with Purpose
The collaboration between Hotel Casiana and PLDT Enterprise is more than a business alliance—it’s a shared mission to uplift Filipino hospitality through technology that enables people to connect more deeply.
As Aranha puts it: “Hospitality is about people first. Technology just helps us care for them in smarter, more consistent ways.”
Discover Hotel Casiana’s full story on ROI’d to Success with Hustleshare on Spotify. Learn more about PLDT Enterprise’s tailored digital solutions here: https://bit.ly/pldtenterprise-ROId-HC-pr.
