Converge ICT Solutions Inc., the leading provider of fiber broadband, recently showcased its superior and multi-awarded network during a visit by Ookla®, the global CEO of network intelligence and connectivity insight firm. On April 4, 2024, Stephen Bye, President and CEO of Ookla, was warmly welcomed by Converge’s top executive team at their headquarters. Co-founders Dennis and Grace Uy, seized the opportunity to demonstrate the well-deserved recognition Converge has received through successive wins in Ookla®’s latest Speedtest Awards™.
Mr. Bye’s official visit included a ceremonial awarding and thanksgiving event held at the upscale VU’s Sky Bar and Lounge at Marco Polo Ortigas Manila. Converge CEO and Co-Founder, Dennis Anthony Uy, expressed his honor in hosting Ookla during this momentous time of conquering major Speedtest Awards. He eagerly showcased how Converge, a relatively young and innovative player in the ICT industry, swept awards for Fastest Internet Service Provider in the Philippines, Best Internet Gaming Experience, Best Internet Video Experience, and Top-Rated Internet in the Philippines.
Grace Uy, Converge President and Co-Founder, emphasized that achieving major awards from a network intelligence provider like Ookla requires a multifaceted effort, encompassing not only network technology but also backend operations such as customer service and network management.
During the visit, Mr. Bye was briefed on recent network developments, including the deployment of AI technology in Converge’s operations. The Network Intelligence Automation Platform (NIAP) significantly improved network metrics and operational efficiency, earning regional recognition at the Asian Telecom Awards.
Speaking on the awards, Stephen Bye acknowledged Converge’s exceptional performance in Speedtest Awards, recognizing their commitment to delivering a superior network experience. Converge operates the largest fiber-to-the-home network in the country, equipped with advanced technology like XGS-PON, providing symmetric upload and download speeds.
Moreover, Converge prioritizes subscriber education on technologies like 5GHz Wi-Fi, ensuring customers can maximize their internet connectivity. The company’s recent ‘Boost Mode’ campaign, offering a free speed boost to its FiberX1500 plan, exemplifies their dedication to customer satisfaction and affordability.
Benjamin Azada, Converge’s Chief Commercial Officer, highlighted the company’s continuous improvement in customer service, which has contributed to their dominance in Speedtest Awards. He emphasized the importance of customer care as a cornerstone of their service to over 2 million subscribers.
Overall, Converge’s innovative technologies, commitment to customer satisfaction, and industry-leading network performance have cemented its position as a top player in the Philippine ICT industry.
