ePLDT, the ICT arm of PLDT Enterprise, is the first in the Philippines to launch and offer Salesforce Commerce Cloud which is a cloud-based e-commerce solution that simplifies personalized shipping experience for businesses and their end customers.
Salesforce Commerce Cloud will enable businesses to adopt a unified, intelligent digital commerce experience – both online and in the store. By connecting Salesforce Commerce Cloud with other Salesforce clouds, businesses can power the entire customer lifecycle — from awareness and acquisition, to purchase and fulfillment, to advocacy and retention.
As ePLDT strives to provide a differentiated customer experience, its operations team completed specialized training and certifications on Salesforce B2C Commerce Cloud to strengthen the group’s competency in providing the service.
(L-R) Fay Ocampo, Head of Strategic Partnerships and Alliances of PLDT Enterprise; Rhoda Rose R. Bernabe, Enterprise Service Provider Head of IPC Customer Revenue Group; Abraham Cuevas, Enterprise Account Director of Salesforce Philippines; Gerard de Guzman, Regional Manager of Salesforce Enterprise Business Service Cloud; Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups; Tahsin Alam, Regional Sales Director of Salesforce Enterprise Business Group; Joseph P. Verzosa, Enterprise Collab & Alliances Head of IPC Customer Revenue Group
In December 2020, PLDT and Smart launched Animo Smart Online Store with De La Salle Philippines (DLSP), which benefits over 80,000 students of De La Salle across the country.
